At Citysigned, we aim to provide a smooth and secure shopping experience for all our customers. This Payment Policy outlines the accepted payment methods, payment security, and procedures to ensure a safe and efficient transaction.
1. Accepted Payment Methods
We accept the following forms of payment:
- Credit Cards: Visa, MasterCard, American Express, Discover.
- Debit Cards: We accept debit cards with the Visa or MasterCard logo.
- PayPal: For added convenience, we also accept payments via PayPal.
- Other Payment Methods: Depending on your location, we may also offer additional local payment methods, which will be available at checkout.
2. Payment Authorization
By submitting an order, you authorize Citysigned to charge your payment method for the total amount of your order, including shipping fees and applicable taxes. Payments are processed securely, and your order will only be shipped once payment has been fully authorized.
3. Currency
All prices are listed, and payments will be processed in this currency. If you are purchasing from a different country, exchange rates may apply, and you should check with your payment provider for any additional fees.
4. Order Processing
Orders are processed once payment has been successfully received. If there are any issues with your payment, such as insufficient funds or payment authorization failure, we will notify you promptly. Orders will only be shipped after full payment has been confirmed.
5. Security of Payment Information
We take your payment security seriously. All transactions are processed using secure encryption methods, and we work with trusted third-party payment processors to ensure the safety of your personal and payment details. We do not store your credit card information on our servers.
6. Payment Declines
If your payment is declined for any reason, we will inform you via email, and you will have the opportunity to update your payment details. To avoid delays, we recommend reviewing your payment information and ensuring there are no issues with your payment method.
7. Taxes
Applicable taxes (such as sales tax) will be calculated during checkout and added to the total price of your order. The tax amount will vary based on your shipping address.
8. Order Cancellation
Once payment is confirmed, orders can typically only be canceled within a short window (usually within 1-2 hours). After this time, orders are processed, and we may not be able to cancel them. If you wish to cancel your order, please contact us immediately after placing it, and we will assist you as best as possible.
9. Payment Disputes
If you experience any issues with a payment or have concerns about a charge, please contact us within 30 days of the transaction. We will investigate and work with you to resolve any discrepancies promptly.
10. Contact Us
If you have any questions or concerns regarding our Payment Policy, or if you need assistance with your order or payment, please contact us:
Citysigned
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]