1. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa or MasterCard debit cards
- PayPal: A secure and convenient payment option
2. How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website or on our order tracking page.
3. How long will it take for my order to arrive?
Shipping times vary depending on your location and selected shipping method:
- Standard shipping: Usually takes 10 to 15 business days.
- Express shipping: Typically takes 3 to 7 business days. Shipping times may vary due to weather conditions, holidays, or customs processing.
4. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will be calculated during checkout based on your location.
5. How much is shipping?
Shipping costs depend on your delivery address, the weight of your order, and the shipping method you choose. You will see the exact shipping cost at checkout before confirming your order.
6. Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery, so changes or cancellations are only possible within a short time after placing your order. Please contact us immediately after placing your order, and we will do our best to accommodate your request.
7. How do I return an item?
If you are not completely satisfied with your purchase, you can return eligible items within 10 days of receiving your order. Please visit our Returns & Refunds page for instructions on how to return an item.
8. How do I know if an item is in stock?
We strive to keep our inventory up to date. If an item is out of stock, it will be clearly marked on the product page. You can also sign up for notifications to be alerted when an item is back in stock.
9. What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact us immediately at [email protected] with your order number, a description of the issue, and photos of the item. We will resolve the issue by offering a replacement or refund at no extra cost.
10. How do I contact customer service?
You can reach our customer service team by:
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]
11. Do you offer gift cards?
Currently, we do not offer gift cards. Please check back later as we may introduce this feature in the future.
12. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We will try our best to accommodate the change, but it cannot be guaranteed once your order has been processed or shipped.
13. Are your products true to size?
We provide a size guide on each product page to help you find the right fit. However, if you are unsure, please feel free to contact us for size recommendations based on your measurements.
14. How do I know if my order has been processed?
You will receive an email confirmation once your order has been processed. If you have any concerns or need additional help, feel free to contact us.