At Citysigned, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple return and refund process. Please review the details below to understand our policy on returns and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return window: Items must be returned within 7 days from the date you received your order.
- Condition of items: Items must be unused, unworn, and in the same condition as when you received them.
- Tags and packaging: Items must be returned with all original tags, packaging, and accessories.
- Non-returnable items: Certain items are not eligible for return, including but not limited to:
- Sale or clearance items
- Swimwear, lingerie, and underwear (for hygiene reasons)
- Customized or personalized items (if applicable)
2. How to Return an Item
To initiate a return:
- Contact Us: Email us at [Insert Email Address] with your order number and the item(s) you wish to return.
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and return instructions.
- Prepare Your Return: Ensure the item(s) are in their original, unused condition with tags attached, and securely package them for return.
- Ship the Item: Return the item(s) to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method used for the purchase.
- Refunds will exclude the original shipping charges unless the item is defective or incorrect.
- Please allow 7 business days for your refund to be processed and up to 10 business days for it to appear on your payment method, depending on your bank or payment provider.
4. Exchanges
Currently, we do not offer direct exchanges. If you would like a different size or color, please return the item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] with your order number, a description of the issue, and photos of the damage or defect. We will arrange for a return at no additional cost to you and provide a replacement or refund.
6. Shipping Costs for Returns
Unless your return is due to an error on our part (e.g., receiving a defective or incorrect item), you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
7. Order Cancellations
Once your order has been processed and shipped, it cannot be canceled. If you need to cancel an order, please contact us immediately after placing the order, and we will do our best to assist you. However, cancellations are only possible within a short time window before we begin processing your order.
8. Processing Time
Once we receive your returned items, we will process your return within 10 business days. You will be notified once your refund has been issued.
9. Contact Us
If you have any questions or concerns regarding returns, refunds, or the status of your return, please don’t hesitate to contact us:
Citysigned
Address:206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
Phone:+86 16538702091
Email:[email protected]